We recently had the opportunity to interview vendSmart web sales manager Graeme Evans. We learned about the business he has been with for the past four years and his vision for the future of the company.
What made you decide to start your business?
Graeme Evans: In an industry where there are so many companies, we meet customers who were unhappy with the upkeep of the machine in their workplace, the attitude of the people who serviced the machines, and the lack of stock in some machines.
Whilst we know there can be good reasons for some things, we believe that customer service is paramount; a friendly and professional merchandiser attending to the needs of the customer is not too much to ask for.
Can you describe your business to us?
Graeme Evans: We are a vending company committed to giving our customers:
The latest technology,
Free installation of a machine into their workplace,
A product mix that suits them — from the suppliers we have or those we can gain access to
Fast, friendly and reliable service
Are you where you thought you would be at this point?
Graeme Evans: I am surprised at how quickly things are happening and the forward momentum we have achieved. But we have a great team of people working for us; it’s the right people in the right positions working in their strengths. We’ve also been able to establish strong business relationships with suppliers for every part of our business. I believe we are in front.
Where do you see your business in the next few years?
Graeme Evans: We see the business trebling our fleet of machines in this first year and increasing our merchandiser team. In the next five years we can see vendSmart operating throughout the state and the possibility of expanding on the “free installation” to also incorporate selling machines.
vendSmart has been providing excellent service to local customers across Australia for four years. Please visit vendSmart online at www.vendsmart.com.au for more information. More can be found here. Learn more. Reference links.